At Seven Harvest Trading LLC, we strive to ensure the highest quality and customer satisfaction. Please read our refund and return policy carefully before placing your order.
1. Perishable & Frozen Items (Soorya Brand) (e.g. Ready-Made Chapati, Parottas, Idly Batter, Idiyappam) Due to the perishable nature of frozen foods, we do not accept returns for these items.
If you receive a damaged, spoiled, or incorrect item, please contact us within 12 hours of delivery with clear photos and a description of the issue.
After verification, we will offer either:
A replacement, or a refund to your original payment method or store credit.
2. Non-Perishable Items (Pulses, Spices, Rice, Oil, Assorted Items, Nuts & Dry Fruits, Breakfast Items, Masala Items) Returns are accepted within 3 days of delivery if the item is:
Damaged in transit
Incorrect
Found to be expired or defective upon delivery
Items must be unopened, unused, and in original packaging.
Contact us with order details and images to initiate the return process.
Once approved, we will arrange a pickup (if applicable) and issue a refund or replacement.
3. No Returns/Refunds for: Change of mind after delivery
Improper storage by the customer
Products reported after the return/refund window
4. How to Request a Return or Refund Please contact our support team via:
Email: info@7harvest.ae
Include your order number, photos, and a brief description of the issue.
5. Refund Timeline Refunds are processed within 3–5 business days after approval.
Refunds will be made via the original payment method or store credit, depending on the case.
